Depends on system and customer expectations. Please find typical packages here.
Bronze
6 hours a day (10 - 16)
5 days a week (Mon - Fri)
- Reports priority *
- Telephone helpdesk **
- Dedicated support phone number
- Support with printout templates configuration
- Supervision over the functioning of the system
- Supporting on the field of article 32-36 of directive 95/46/WE ***
Silver
12 hours a day (08 - 20)
5 days a week (Mon - Fri)
- Reports priority *
- Telephone helpdesk **
- Dedicated support phone number
- Support with printout templates configuration
- Supervision over the functioning of the system
- Supporting on the field of article 32-36 of directive 95/46/WE ***
Gold
24 hours a day
7 days a week
- Reports priority *
- Telephone helpdesk **
- Dedicated support phone number
- Support with printout templates configuration
- Supervision over the functioning of the system
- Supporting on the field of article 32-36 of directive 95/46/WE ***
Objaśnienia
* Reports priority - Reports will be resolved prior to reports of users of lesser packages
** Telephone helpdesk - Users who does not have access to telephone helpdesk can request support via a ticketing system
*** Supporting... - wspomaganie administratora danych osobowych w wywiązywaniu się z obowiązków określonych w art. 32-36 Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE